Privacy Policy - Assisted Living Directory

PRIVACY POLICY

of Assisted-Living-Directory.com and all related websites

Assisted-Living-Directory.com

12130 Millennium Drive, Ste 600

Los Angeles, CA 90094



At Assisted-Living-Directory.com we take our ethical responsibilities and your privacy seriously by recognizing that your privacy is important. We have a strong commitment to providing excellent service to all our customers and visitors of this Web Site, including respecting your concerns about privacy. This Privacy Policy discloses how we collect personal information, the types of personal information we receive and collect, our use of current and former consumer information, as well as the steps that we take to safeguard your information. If you use this site, you explicitly agree to the terms and conditions of the Assisted-Living-Directory.com Privacy Policy in effect at the time of your use. If you do not agree to this policy, please do not use the Assisted-Living-Directory.com site. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. Therefore, in compliance with industry standards and regulations enforced typically by federal and state governments, we abide by the following Privacy Policy.



Information Collection and Use

This Privacy Policy applies to consumers that have signed up (“Consumers”) on this website (“Web Site”) or any web site owned by the owner of Assisted-Living-Directory.com. In addition, the owner of Assisted-Living-Directory.com owns several other domain names that point to this site, and we will from time to time add new sites that may or may not be listed in this Privacy Policy. Please note that this pledge applies only to sites maintained by the owner of Assisted-Living-Directory.com and not to web sites maintained by other companies or organizations to which we link. In addition, this policy applies only to information collected by Assisted-Living-Directory.com online, not offline. We may share the personal information that you supply to us with other third party businesses to bring selected retail opportunities to our Consumers via direct mail, email and telemarketing. These third party businesses may include providers of direct marketing services and applications, including lookup and reference, data enhancement, suppression and validation and email marketing. You can browse the Assisted-Living-Directory.com web site at anytime without revealing any personal information about yourself. There are, however, several areas on our web site where we collect personal information from you on a voluntary basis. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number that is not otherwise publicly available (“Consumer PII” or “PII”). This information helps us serve you better by enabling us:



(1) to process and fulfill your requests for products and services, (2) to solicit your opinions and other feedback, (3) to conduct research, (4) to customize the advertising and content you see and (5) to provide anonymous reporting for internal and external clients.



We may collect personal information at the following times: (1) when you register to receive communications from this website or any website owned by the owner of Assisted-Living-Directory.com, (2) when you seek information or apply for products and services offered through this website or any website owned by the owner of Assisted-Living-Directory.com, (3) when you enter promotions or sweepstakes offered by this website or any website owned by the owner of Assisted-Living-Directory.com, (4) when you provide personal information to us through feedback, survey, or other forms hosted on this site or any website owned by the owner of Assisted-Living-Directory.com and (5) when you apply for a job with Assisted-Living-Directory.com.



In addition, we may receive information about you from other sources, such as service providers and unaffiliated third party marketing companies, for tracking purposes. We may add the information we receive about you to your existing account. Like other web sites, we also automatically receive and record certain types of information every time you visit us. We use “cookies” and the other information to enhance your experience and present you with personalized offers. Likewise, we use third-party advertising companies to distribute and track advertisements appearing on our web site. These companies may employ cookies and action tags to measure advertising effectiveness. The following types of information may be collected, shared, and/or stored with specific business purposes as outlined in this Privacy Policy. Personal identifiers include but are not limited to 1) full name, 2) postal address 3) shipping address, 4) internet protocol (IP) address, 5) primary and secondary phone numbers and 6) e-mail address. Customer record information include but are not limited to 1) caller ANI, 2) account number and 3) service address. We may also collect information pertaining to internet or network activity such as a consumer’s interaction with an advertisement.



At any point Assisted-Living-Directory.com reserves the right to collect any additional consumer information. This privacy policy will be updated accordingly to reflect those changes.



Legal Protection

We reserve the right to disclose your Consumer PII, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders, or legal process, and will establish or exercise our legal rights and defend against legal claims at our discretion. We will share, without notice to you, all information we possess in response to court orders, subpoenas and to comply with government investigations. At our discretion we will share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Assisted-Living-Directory.com’s Terms of Use or as otherwise required by law.



Use and Sharing of Your Personally Identifiable Information

Assisted-Living-Directory.com RESERVES THE RIGHT TO, AND WILL, SELL OR TRANSFER YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE IN ITS SOLE DISCRETION. This includes sharing Consumer PII with Assisted-Living-Directory.com partners, sponsors, advertisers, service providers and marketers lookup and reference services and any other entities that Assisted-Living-Directory.com believes are able to provide Consumers with special offers and opportunities. Assisted-Living-Directory.com prohibits the sale or transfer of Consumer PII to non-affiliated entities for their use without giving you the opportunity to opt-out. Although Assisted-Living-Directory.com advises everyone who receives Consumer PII from Assisted-Living-Directory.com to support this Privacy Policy, Assisted-Living-Directory.com has no control over such party’s information handling practices and is not responsible for any failure of such party to adhere to this Privacy Policy.



Additionally, Assisted-Living-Directory.com may share Consumer PII in aggregate, non-personal form, with select companies that wish to reach a particular Consumer target audience (e.g., female Consumers between the ages of 25-35, who have an average household income of over $50,000.00). This information will allow these entities to provide relevant offers to specific Consumers.



Finally, Assisted-Living-Directory.com may disclose Consumer PII in order to: (1) comply with applicable laws; (2) respond to governmental inquiries; (3) comply with valid legal process; or (4) protect the rights or property of Assisted-Living-Directory.com, the Network Sites or other Consumers of this Site.



By registering and using this Web Site, Consumers acknowledge that the processing of their Consumer PII for the purposes described above may involve the transfer of such PII from within the United States of America (“USA”) to countries outside the USA whose data protection regulation may not be as stringent as that within the USA.



When you request quotes or request to be contacted through Assisted-Living-Directory.com or our other sites that we operate, you are authorizing us to share information with our business partners who will contact you by (i) phone, including without limitation any prerecorded telephone call to any telephone number including without limitation any wireless telephone number, which could result in charges to you, (ii) SMS text message, (iii) email, or (iv) mail. We may also contact you through any of the above means. If you do not want further communication from them or us, please notify the person or entity that contacts you directly. We reserve the right to make changes in this policy at any time.



Business Transfer

As with any other business, it is possible that Assisted-Living-Directory.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company will have access to the information maintained by Assisted-Living-Directory.com, including customer account information. Any successor company will continue to be bound by this Privacy Policy.



Minors

You must be at least 18 years old to use this web site. We do not knowingly collect, use, or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you may not use the services offered on our web site unless they are used with the consent, permission and supervision of your parents or guardians.



Cookies and IP Addresses

To serve you more efficiently and effectively, we use “cookies” technology. A cookie is a piece of data stored on the user’s hard drive that contains information about the user. Cookies are not way linked to Consumer PII. Once the user closes their browser, a cookie typically terminates. Cookies enable a web site to “personalize” itself for each user and reduce the time it takes for pages to load on your computer. In order to optimize your experience, cookies also help with the collection of customer tracking data. We may also capture customer tracking data on some of our partner’s web sites, related to activity involved with the completion of offers listed on our web site. This information is used to monitor the performance of our partners. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited. We also keep track of Internet Protocol (IP) addresses and may disclose your IP address during the course and scope of our business. An IP Address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.



Some of our non-affiliated business partners (e.g., advertisers) use cookies on our site. We have no access to or control over such cookies. This Privacy Policy covers the use of our cookies only and does not cover the use of cookies by any advertisers.



Clear Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. Clear gifs are not tied to users’ personal information. We also use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section within any email you receive from us or unsubscribe from our homepage by clicking here.



Opting-Out

We offer you choices when we ask for personal information, whenever reasonably possible. We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.



If you no longer wish to receive newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing or calling us per the information contained on our contact page. You may continue to receive email communications from us up to ten (10) business days from the time we receive your unsubscribe request. Please note that Assisted-Living-Directory.com can only control its own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their communications. Although Assisted-Living-Directory.com only supports permission-based emails, Assisted-Living-Directory.com does not obligate itself to restrict third parties advertising Assisted-Living-Directory.com beyond that which is required by applicable law.



Advertisements & Pop Up Windows

On occasion, you may receive advertisements for Assisted-Living-Directory.com from third parties. These advertisements are served by the third party web site that you have visited or directly from this website or any site owned by the owner of Assisted-Living-Directory.com. In addition, such advertisements may be placed by third party ad servers or ad networks. We maintain relationships with a number of the third party ad networks currently operating. You may find more information at the web site of either the individual ad network or the network advertising initiative. Your relationships, transactions and any opt-out requests with any such third party are governed by the specific policy such third party has, and not those of Assisted-Living-Directory.com.



Third Party Links

This Privacy Policy applies to all information that you provide to Assisted-Living-Directory.com. However, when you visit web sites to which Assisted-Living-Directory.com provides a link, keep in mind you will be interacting with a third party that operates under its own privacy and security policies, and terms of use. If you choose to obtain certain services through a third party site, the data collected by the third party is governed by that third party’s privacy policy. A third party site will also have its own policy regarding the use of cookies and clear gifs. We encourage you to review the privacy policies and terms of use of any other service provider from whom you request services.



If Assisted-Living-Directory.com receives personal information from a third party unrelated to any service offered on our site, the use and disclosure of such information is governed by the agreement (if any) between Assisted-Living-Directory.com and such third party.



Framing

In some cases, we may require the use third party vendors, outside companies, to operate portions of the Assisted-Living-Directory.com web site and/or to provide certain services including clerical, information processing and shipping services. Although the particular section of the web site may have a similar appearance as the Assisted-Living-Directory.com site, information submitted through these outside third parties are subject to this Privacy Policy unless otherwise stated.



When you sign up for our services, we will share only as much information as is necessary for the provision of those services. We require that all third parties, hired by Assisted-Living-Directory.com, comply with our Privacy Policy in order to keep your information safe and secure. These third parties are prohibited from using or sharing your personally identifiable information for any purpose other than the job they were hired to do.



Updating Your Information

If you want to access or update the personal information you submitted to Assisted-Living-Directory.com please e-mail us at customerservice@assisted-living-directory.com or write us at the following address.



Assisted-Living-Directory.com Attn: Customer Care

12130 Millennium Drive, Ste 600

Los Angeles, CA 90094





Questions and Suggestions

If you have any questions, concerns or suggestions about our Privacy Policy, you may contact us:



(1) By sending an email to: customerservice@assisted-living-directory.com

(2) By sending a letter to:

Assisted-Living-Directory.com

12130 Millennium Drive, Ste 600

Los Angeles, CA 90094





Changes to this Privacy Policy

Assisted-Living-Directory.com reserves the right to update or modify this privacy statement at any time and without notice. We will not jeopardize your privacy. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to this site. Any and all changes will be made here, to this privacy statement. If you do not agree with the changes to how your information will be used, please do not continue to use this web site.



We encourage you to check our site frequently to see the current privacy statement and to be informed of how we are committed to protecting your information and providing you with improved content on our website in order to enhance your online experience. Upon any material changes to the policy statement, we will post those changes to this privacy statement, the homepage, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Our Privacy Policy will indicate the date it was last updated. Your continued use of our site will signify your acceptance of the changes to our Privacy Policy.



Your California Privacy Rights

CALIFORNIA RESIDENTS PRIVACY RIGHTS Companies that collect personally identifiable information (“PII”) from California residents and disclose such information to Third Parties (including affiliated entities) for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having their information shared with Third Parties. We have elected the second option and you may request that your PII not be shared with Third Parties by sending your request, including your full name, email address and postal address to: privacy@assisted-living-directory.com, or by mail to California Privacy Information c/o Assisted-Living-Directory.com.



In accordance with California Civil Code Sec. 1798.83, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210 or by email to dca@dca.ca.gov.



For more information on how your personally identifiable information is collected and used, please read this Privacy Policy in its entirety.



Personally Identifiable Information (PII) Report Request

In accordance with the California Consumer Privacy Act (CCPA) and other applicable state and federal regulations you may request a detailed report of all PII collected about you by Assisted-Living-Directory.com within the past twelve (12) months, the categories of sources from which such PII was collected, the purpose of such collection and the categories of third parties with whom your PII was shared with. This complimentary report may be requested twice in a twelve-month period and will be provided within forty-five (45) calendar days from the request submission date upon verification. A request authentication measure is in place to ensure that your personal information is not being distributed to the wrong parties. Failure to comply with all necessary steps will result in an incomplete request and your consumer information report will not be sent. You may opt to receive your report electronically or by postal mail. To request your report, call the following toll-free number or fill out our electronic form after clicking the link below:

844-280-2929

https://compliance.assisted-living-directory.com/piiReport.php



Information Removal

As a consumer you have the right to request that your PII is removed from our systems. If you would like your PII removed, please call the toll-free number below or fill out our information removal form after clicking the link below. All information removal requests will be processed within forty-five days.

844-280-2929

https://compliance.assisted-living-directory.com/informationRemoval.php



Right to Opt-Out

As a consumer you have the right to opt-out of the sale of your PII. If you would like to opt-out, then please fill out our opt-out form after clicking the “Do Not Sell My Personal Information” link below:

Do Not Sell My Personal Information



Right Not to be Discriminated Against

Assisted-Living-Directory.com shall not deny any good or service to you, charge you a different price, provide a different level or quality of any such good or service or suggest you will receive a different price due to your exercise of any of your rights under the CCPA. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.



LAST UPDATED January 17, 2020



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