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Information On Assisted Living Facility Violations and Citations
Looking up information about assisted living facility violations,
citations and inspection reports is usually not difficult, and can
shed some very important and interesting light on the facility or
facilities you are considering. We also include what can happen
to a facility that has too many deficiencies or violations.
Besnette - Founder/Editor for Assisted Living Directory
How To Look
Up Assisted Living Facility Violations, Citations, and Inspection
It is very interesting to us
to see what criteria families use to sort through their list
of possible assisted living facilities. Almost always, services
and amenities are among
the first things looked at. Of
course, these are very important items. Families want to know
if their loved one with Alzheimer's will have certified specialists in memory disorders to care
for them. Or, they will want to make sure, for example, that
there is help for incontinence if that is an issue. Or, perhaps
mom or dad have a religious preference, so they might want to
be in a facility that offers services on Sunday, or a facility
that is faith-based.
Our YouTube Playlist with State/City-Specific Guides to Learning Facility Inspections, Citations and Complaints & Other Public Records.
Since we completed our original video tutorial several years ago, we have produced over 100 state/city specific guides on finding inspections and other public records for assisted living facilities and residential care homes.
***In the upper left-hand corner of the video below there is a "Playlist" tab that you can use to scroll through the videos to find your city or state!
Location is another one at the
top of the list of things that people most often times look
at when choosing a facility. This too is very important, as
most people are particular about where they want to live. Usually,
people choose facilities near other family members for support,
or in a place that is familiar to the family member being placed.
Another location-specific variable that is often considered
is weather, which is why places like Florida
and Arizona are extremely popular
with seniors and retirees.
However, one of the items that
is often times an afterthought when considering assisted living
and long-term care is how many, if any violations and/or citations
has the facility received during a particular period of time
(or ever)? This consideration could perhaps be one of the most
enlightening discoveries you make, and might help you to further
narrow down your choices, and highlight others.
Take the example of the food
and hospitality industry. Most people have heard about one of
their local restaurants failing a health inspection for whatever
reason, like improperly stored food, insects or mice in the
kitchen or dining room, or employees with inadequate hygiene.
We'd venture to bet that most people, upon learning of such
a report, would not return to such an establishment, right?
The same should go for an assisted living facility as well.
This is not to say that most
facilities out there are perfect all of the time. Actually,
quite the opposite. Most assisted living and senior care facilities
at one time or another are cited for some issue that happens
at the facility. Many times, the cited issue is minor and easily
fixed. A good facility will resolve the issue quickly. It's
the facilities that are often being cited, and for major infractions,
that also fail to fix the problems or neglected areas of their
facilities and operations - these are the facilities that we
need to worry about.
Finding out about facility safety
and health records and violations might differ some from state
to state, since each state in the US regulates assisted living
differently, and at times with varying laws and regulations.
However, with a little snooping, and with the help of your state's
Department of Health...or just a good search engine, you can
almost always obtain this important information.
I'll offer one example here about how I found this information
using the State of Arizona as my subject.
How To Look Up Facility Citations and Violations Video
Produced by Assisted Living Directory
This is our 'original' video tutorial produced on finding inspections information. This
video will show you a general step-by-step guide
on how to find this valuable information about facilities
you are interested in.
We have also since done state and city-specific tutorials for finding citations, complaints and inspections reports. Many of them are in our blog's citations and inspections category.
1) The first thing I did was
go to the State of Arizona Department of Health website, by
doing a search for those terms "Arizona Department of Health"
in a search engine. The first page I came up with was: http://www.azdhs.gov/
2) This site had a search function
at the top-right of the homepage. The next thing I did was enter
"Assisted Living" into the search bar, and came up
with this page: http://www.azdhs.gov/als/hcb/index.htm
4) The page that came up was another enhanced search form called
"Assisted Living Provider : Search Form" which has
boxes for the Provider Name (or assisted living facility); Address;
City; Zip Code; Provider Type. Searches may be done by any and
all of the criteria.
5) I then typed in the name of
a facility I am familiar with in Arizona, and put the city "Tucson"
into the appropriate box. When I clicked"Start Search"
the facility came up on the next page, with the facility name,
address, city and state, and a link that says "Select"
which is what I did.
6) Once I went to "select"
a page came up with expanded information about the facility,
with more information including it's license number, facility
ID, Provider Type, and then a handful of links for "Survey
Date" which looks to be an annual or semi-annual collection
of inspection reports within the past three years of the current
date. I chose the most recent, from August of 2010.
7) From here, it looks like this
facility had only one finding, which was an Environmental Services
issue. I clicked on the "Findings" and "Citation
1" tab, and a very helpful box displayed telling me precisely
what the citation was about, which was essentially that the
facility did not have documentation that the pets on site were
licensed according to local ordinances. Then, it displayed "Rule
1" which tells what the rules are, with a code that is
obviously matched to the ordinance, or law that is on the books.
8) Lastly, this final page offered
me the option to print my findings, which I also found extremely
Arizona really has a well thought out and user-friendly way
to look for citation and violations information for assisted
living facilities. Most states should offer something comparable
to this model, but it is unlikely that all states will
have something quite this easy, and user-friendly. If you get
stuck, or can't find the information, I would try typing in
the name of the facility, with words like "citation"
and "violation" into a search engine. You might come
up with where this information is located by using this method.
If all else fails, call the city, the Department of Social Services,
or the state's Department of Health and/or Human Services and
ask them how to get a copy of this data. If your state has an
Assisted Living Association (most of them do), they may be able
to direct you to this information as well.
In addition, we recommend checking
Health Ratings to find links to State-Level Inspection Reports
and Quality Ratings for assisted living and long term care.
Consumer Health Ratings is not affiliated with Assisted Living
Directory in any way.
I spent some more time playing
around on Arizona's site, typing in various facilities and seeing
what it came up with. Some facilities had records that were
downright scary, with multiple violations year after year. Others
had very few violations, or very minor ones, which we were happy
Finding this information about
the facility or facilities you or your family are interested
in can really cast a powerful and unbiased light on the facility,
and how it is managed and operates, and should help you to significantly
narrow down your choices, and to help bring those 'shining star'
facilities to the top of your list!
We wish you and your family the
best of luck in your assisted living research!
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- Article and Video
produced by the staff at Assisted Living Directory
to this article:
T . Wrote:
Thank you for the information. It led me to the site I found earlier, but did give me some good verbage to narrow down things. The problem is that only 1 of the 3 places I've tried to look up actually came up! Any suggestions?
23 June 2014 at 8:13 am
Sandra M. Wrote:
So really, why can't other sites point us to this information. Seems like all they want is your phone number and personal info. Really, thank you for sharing this. Been wasting a lot of my time in the circle of mis-information on some of these other lame sites out there.
4 May 2014 at 1:26 pm
I agree - if more people knew how to look this information up,
they would be much better off. Thank you for posting this valuable
info and tutorial.
4 September 2012 at 12:47 pm
Good morning to all.
My mother will soon be joining
me in Tucson. She is 75 and has Leukemia and COPD.
We plan to live together in a house we buy.
My question for you is does your establishment take the title
of the house when my mother can no longer sustain herself and
wants to be in your care?
She receives only SSN $1229 I think per month. She has enough
to put down on a house, but that is all. ($25000)
This is a quick and not too complete question , but you get my
I don't know how these things work.
I'm thinking maybe to rent a house just to keep the finances fluid.
24 April 2012 at 12:53 pm
I had no idea that this information was freely available to the
public, and so easy to access. I think for something as important
as assisted living, it should be a must in your list of things
to research. I found a number of facilities that have had repeat
violations - ones that we will not be considering now.
27 October 2011 at 10:11 am
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