As I was on my run today, I was thinking about what I want people to take away from our website. Naturally, I want our users to find information about assisted living facilities in New York. That’s one of the main reasons I imagine people come to our site.
But, what I also wish for our users to take away, is to be more equipped to ask good, meaningful questions based on facts, not glossy brochures, about the facility.
“Your facility has had numerous violations for having unsafe food prep areas, and flawed admission standards. Why is that and what has your facility and management done to correct these issues.”
Or, “Your facility has had no violations or complaints. Congratulations! What have you done to achieve this?”
Fortunately, for adult care facilities in New York State, there is a really great section on the state’s Department of Health website offering Adult Home (Assisted Living) Quarterly Survey Reports here: http://www.health.ny.gov/facilities/adult_care/reports.htm
This site, and section shows you how many facilities were inspected for each period, how many have had violations, and a breakdown of the findings sorted by county. A quick scan or search of the page will tell you if the facility you are considering had an inspection during that timeframe, and what the results were.
The findings and information from the survey reports page should serve as a source for ideas regarding questions to ask facilities about how they are managed and operated.